"Loss of Audio/Network Connection Customer Care Program"

[Bob926 offline]

I just found out about the new "Loss of Audio/Network Connection Customer Care Program". It addresses audio dropouts, inability to connect to network, and USB failure.

Here's the URL if you're having a similiar problem: http://www.onkyousa.com/Support/service_info.php

[ForumMod1]

If you are still experiencing the same issue , Please contact our Product Support Dept for further assistance with this specific issue via our phone number and hours of operation (Monday- Sunday 24 hours a day: (800) 229-1687; option #3 PRODUCT SUPPORT). We would like to speak with you and work to troubleshoot and resolve your issue as prompt as possible.

Thank You;

Forum Moderators

[jamestee offline]

Glad this forum exists. We have two Onkyo receivers - a TX-NR5009 and a TX-NR609. The former was purchased in Nov 2011 and the latter in Jan 2012. The TX-NR609 lost audio and has been stuck in net initializing for 1 1/2 weeks now, and the TX-NR5009 suddenly happened 3 days ago. What are the chances? Fortunately both qualified for repair.... I was 'this' close to calling it quits on Onkyo receivers (this is our 5th) but we'll see how this repair experience fares... I'm glad it's a recognized problem.

[ForumMod1]

This is Onkyo USA's Product Support department and we wanted to advise you that we currently have established a Special Service Program to assist customers like yourself with servicing of your receiver. Please review the following weblink for further assistance: http://www.onkyousa.com/Support/service_info.php (for our Onkyo USA customers) and http://www.onkyo.ca/Support/service_info.php (for our Onkyo Canada customers).

If you have any more questions or concerns, Please contact our Product Support Dept for further assistance with this specific issue via our phone number and hours of operation (800-229-1687; option #3 PRODUCT SUPPORT 24 hours a day). We would assist and answer any questions or concerns you may have with your Onkyo product, as we are also available via email onkyoadmin@us.onkyo.com.

- FMs

[rdbishop9 offline]

My Onkyo TX-NR717 is experiencing the described issues yet when I enter my serial number it says that my unit does not require the fix. I suddenly lost all audio today and the unit will no longer connect to my wired network. There is no audio through any of the speakers nor through the headphone jack. Prior to today, I was also experiencing an occasional pop in my speakers. The first thing that I noticed was that the icons on the front of the receiver that show which speakers are being used were no longer showing. The port on my router that my receiver is attached to does not show that there is an active connection. It is not the router because I can use the same cable and attach my laptop and it works fine. My unit is still under warranty.

[ForumMod1]

My Onkyo TX-NR717 is experiencing the described issues yet when I enter my serial number it says that my unit does not require the fix. I suddenly lost all audio today and the unit will no longer connect to my wired network. There is no audio through any of the speakers nor through the headphone jack. Prior to today, I was also experiencing an occasional pop in my speakers. The first thing that I noticed was that the icons on the front of the receiver that show which speakers are being used were no longer showing. The port on my router that my receiver is attached to does not show that there is an active connection. It is not the router because I can use the same cable and attach my laptop and it works fine. My unit is still under warranty.

This is Onkyo USA's Product Support department and we wanted to advise you that we currently have established a Special Service Program to assist customers like yourself with servicing of your receiver. Please review the following weblink for further assistance: http://www.onkyousa.com/Support/service_info.php (for our Onkyo USA customers) and http://www.onkyo.ca/Support/service_info.php (for our Onkyo Canada customers).

If you have any more questions or concerns, Please contact our Product Support Dept for further assistance with this specific issue via our phone number and hours of operation (800-229-1687; option #3 PRODUCT SUPPORT 24 hours a day). We would assist and answer any questions or concerns you may have with your Onkyo product, as we are also available via email onkyoadmin@us.onkyo.com.

- FMs

[ForumMod1]

Forum Users- DO NOT POST ONTO THIS THREAD- posts found will be deleted!! This ANNOUNCEMENT is to serve as a "billboard" for the servicing program. You are free to establish a new thread about the servicing programming and add your postings onto their. After consumer complaints that is info wasn't found- it was recommended by cusomters to make it easier for them to view and not think this was a user-generated thread.

Thank you again for your patronage and choice in Onkyo USA!